Dirty Lights Coffee Company

Terms of Service.

Payment & Cancellation Policy

All estimates are built on a per event basis, and are valid only for the date, time, location and service specified. Unless prior arrangements have been made with and agreed to by Dirty Lights Coffee Company, a 25% deposit is required to be paid at least 14 days before the date of the event in order to confirm the booking and hold a date. Once confirmed, events cancelled 14 or more days prior to the scheduled event date are eligible to receive a full refund of the deposit amount, and events cancelled 7-13 days prior to the scheduled event date are eligible to receive a 50% refund of the deposit amount. The entire deposit amount is non-refundable for events cancelled with less than 7 days notice. Events cancelled within 24 hours of service will be responsible for the full deposit, as well as any food items that were ordered for their event.

Unless prior arrangements have been made with and agreed to by Dirty Lights Coffee Company, final payment is due in full on or before the date of the event. We accept credit cards, checks, Zelle, Venmo or cash. Outstanding balances past due by 7 or more days are subject to a late payment fee of 3% of the total invoice. The late payment fee will increase by an additional 1% of the total invoice every 7 days thereafter, for as long as the balance remains past due.

Custom/Special Orders

Events that include custom and/or special order items, products or services may require an increased deposit amount. In the case of a cancellation for events that include custom and/or special order items, products or services, the entire deposit amount is non-refundable, regardless of the amount of notice given.

Rescheduling Events

All requests to reschedule an event are subject to our availability and a possible change in price. Once confirmed, requests to reschedule an event received 7 or more days prior to the original event date are eligible to retain 100% of the original deposit amount with the following conditions: 

1. The rescheduled event must occur within 30 days of the original event date.

2. The deposit may not be transferred to an existing event.

3.The deposit may not be transferred to another client/account.

4. Events can only be rescheduled once.

Requests to reschedule an already rescheduled event forfeit the original deposit, and a new deposit will be required in order to confirm the event. The entire deposit amount is non-refundable and non-transferable for events rescheduled with less than 7 days notice.

Changes to an Event

All requests to modify an event are subject to availability and a possible change in price. An additional fee may be charged for any changes requested with less than 14 days notice.

Inclement Weather/Natural Disasters

Dirty Lights Coffee Company makes every attempt to serve your event during inclement conditions. If you (the client) choose to cancel or reschedule your event due to inclement weather or natural disasters, the standard cancellation/rescheduling policies will apply. Dirty Lights Coffee Company reserves the right to postpone an event due to inclement conditions which present reasonable danger to clients, baristas, or equipment. If Dirty Lights Coffee Company chooses to postpone your event due to safety concerns, a full refund will be issued for any funds received in connection to that event.

Contract Termination

Dirty Lights Coffee Company reserves the right to terminate a contract without cause at any time prior to the event. Though extremely rare, if this right is exercised, a full refund will be issued for any funds received in connection to that event.